Refund policy
14-Day Guarantee
You have 14 days from the day your order arrives to tell us something is not right. If the nipper arrived damaged, is not what you ordered, or does not cut the way a hand-sharpened blade should, write to us and we will make it right, a replacement or a refund, whichever you prefer.
How to start
Email support@elisnail.com with your order number and a photo showing the problem. We reply the same working day and tell you exactly what we need. No forms, no phone queue.
What is covered
- Arrived damaged or defective
- Wrong jaw size or finish shipped
- Blade not sharp on arrival
- Parcel lost in transit
What is not covered
- Damage caused by dropping the nipper, or by cutting anything other than cuticle and nail.
- Normal dulling after months of professional use. A hand-sharpened blade is a consumable edge and can be resharpened, like every professional nipper.
- Requests made more than 14 days after delivery.
- Wholesale orders of 20 pieces or more, which are made to order. Those are covered by the written terms in your quote.
Refunds
Once a claim is approved, the refund goes back to your original payment method within 5-10 business days, depending on your bank.
Questions before you buy
Email support@elisnail.com. We are the workshop that makes these, so you are talking to the people who made your nipper.